Returns & Exchanges
At remass, we want you to love your vintage-inspired pieces, but if something isn't quite right, you can return your items within 14 days of delivery. Please ensure all garments are unworn, unwashed, and still have their original tags attached to be eligible for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all remass tags and labels are intact to avoid any processing delays.
Ship It Back
Print your generated return label and drop the package off at your nearest authorized postal point or courier location.
Receive Your Refund
Once our team inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing