Frequently Asked Questions
Everything you need to know about your Remass order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 14-day return window from the date you receive your item. Products must be in their original condition with all tags attached to be eligible for a refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your vintage items authentic?
Every piece at Remass is carefully curated and inspected by our team to ensure authenticity and quality before it is listed on our site.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.